Help Desk support

Service Desk Outsourcing

Service Desk is an IT management service which implies the outsourcing of IT infrastructure management to a third party.

ANCOR constantly expands the base of professionals in managed infrastructure services, so we can assign IT specialists with a variety of competencies for different customer projects.

IT Help Desk support includes:

  • Software installation

  • Hardware setup and replacement

  • Processing of service requests

  • Registration and classification of applications

  • Analysis of incident statistics

  • User support


Such IT services can be provided both at customer's site and remotely if required.

We guarantee professional performance of tasks by our specialists in accordance with the Service Level Agreement (SLA).


ANCOR’s advantages:

  • Flexible approach to each customer

  • Support throughout the country by onsite engineers

  • The ability to attract professionals with narrow competencies to perform tasks of any complexity 

  • 15+ years of experience in organizing user support processes

  • Project team of highly qualified professionals with all necessary licenses 

  • SLA compliance 




Other services
IT Outsourcing
ANCOR provides technical support for users and IT equipment infrastructure at the level of the first, second and third support lines, providing the service both on customer’s sites and remotely or with periodic visits.
IT Outsourcing
ANCOR’s comprehensive software development service includes professional executors search, development management, software testing & deployment, internal systems integration, user training, support and maintenance, business and system analysis.
IT Outsourcing
Providing IT Project teams is about forming and managing teams of IT professionals to complete a project and/or support our customers’ service. ANCOR is responsible for recruitment, engagement management, motivation, project plan management and continuity of service.
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