Service Supervisor
Responsibilities:
- Responsible for agent service operation construction guidance, business supervision and management assessment;
- Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
- Assist department manager in formulating service standards and procedures, and supervise their implementation;
- Analyze service data and provide decision support for management;
- Regularly train service personnel to enhance their service awareness and skills;
- Responsible for the planning, organization and implementation of department-level training plans of after-sales service department.
Requirements:
- Education: Bachelor degree or above, major in marketing, automobile service or related;
- Experience: at least 3 years of relevant work experience, including 2 years of management experience;
- Language: Good English or Chinese listening, speaking, reading and writing skills are required;
- Skills: Excellent customer service skills, communication skills and team management skills;
- Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system;
- Computer skills: proficient in MS Office suite and CRM system.