Service Supervisor

Responsibilities:

• Responsible for agent service operation construction guidance, business supervision and management assessment;
• Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
• Assist department manager in formulating service standards and procedures, and supervise their implementation;
• Analyze service data and provide decision support for management;
• Regularly train service personnel to enhance their service awareness and skills;
• Responsible for the planning, organization and implementation of department-level training plans of after-sales service department.
  

Requirements:

• Education: Bachelor degree or above, major in marketing, automobile service or related;
• Experience: at least 3 years of relevant work experience, including 2 years of management experience;
• Language: Good English or Chinese listening, speaking, reading and writing skills are required;
• Skills: Excellent customer service skills, communication skills and team management skills;
• Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system;
• Computer skills: proficient in MS Office suite and CRM system.