Код вакансии: 655b18afb1f9810012ca1f30
Head of Telemarketing
- Hires and trains telemarketers.
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
- Collaborates with Sales Managers/Product owners to establish sales goals and to develop scripts for use by telemarketing team.
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
- Prepares and presents weekly and monthly sales reports to Director of Retail Business Directorate.
- Resolves customer complaints and grievances.
- Performs other related duties as assigned.
Требования к опыту:
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
- Education and Experience:
- High school diploma or equivalent required.
- At least three years of successful telemarketing experience required.
Испытательный срок (дней):